Job Description

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Put your innovative technical solutions to work to drive strong business results in Facilities & Engineering!

Sodexo is seeking a Assistant Manager of Facilities Operations for a Corporate Services account located in New York,NY.

Our ideal candidate will be a highly organized and detail-oriented individual who knows how to manage overlapping projects, keep track of deadlines, and efficiently use their time. The Assistant Manager of Facilities Operations will oversee day to day facilities operations, including hard and soft services, preventative maintenance, janitorial, and mail-room operations. You will be responsible for leading and developing a team, and ensuring the highest level of service throughout the account.

Are You the One?

Our clients depend on your expertise to help them to optimize their business. If you are a Strategic Facilities Manager with the ability to develop innovative technical solutions while successfully managing key performance indicators to drive strong business results, this may be the opportunity for you!

Duties include but not limited to:

  • Support account FM teams and serve as resource for communications, building client relationships, account coordination, and problem solving.
  • Basic Facilities knowledge in HVAC systems, Fire safety systems, electrical, plumbing and minor renovations.
  • Support client with implementation of strategic, tactical, and operational reporting to enhance customer service, account profitability and/or retention, and client and customer satisfaction.
  • Support the implementation of site operations, including the development and administration of training plans.
  • Supports operations by proactively identifying work orders and/or projects that need prompt attention and action.
  • Recommend changes in operation, identify appropriate resources, and assist in implementation plans.
  • Receive client's requests and effectively prioritize time and resources
  • Working and communicating professionally, verbally, and in written form with internal and external customers

The ideal candidate will have:

  • 2-3 years successful experience in Facilities Management, including hard, and soft services, HVAC, electrical, plumbing and EVS/Custodial operations in large complex facilities environment;
  • Exceptional customer service, relationship building and communication skills;
  • Technical knowledge of HVAC and skilled trades;
  • Demonstrates strong leadership in client, customer and community relations; and
  • Strong Leadership skills with a focus on staff development and team building;

Learn more about Sodexo’s Benefits

Not the job for you?

At Sodexo, we offer Facilities Management positions in Corporate, Schools, Campus, Energy and Resources, Government and Agencies, Health Care and Senior Living locations across the United States. Continue your search for Facilities Management jobs.

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Make an Immediate Impact.

Sodexo is the North American leader for Quality of Life Services. More than 150,000 Sodexo employees work to improve the quality of daily life for our 13,000 client sites in North America. Sodexo partners with clients to help them attain their strategic vision by developing Facility Management service solutions that increase the effectiveness of their people, enhance their business processes and optimize their infrastructure, which deliver tangible outcomes.

Our client portfolio spans multiple markets across the nation including education, corporate services, health care and government services, which means we can offer a career full of variety, challenge and tremendous growth opportunities.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

More transactional; daily interaction with hourly staff and SPOC. Supervises hourly staff and is the first line of response for customers. Focuses on emergency work orders and safety.
• Implementing SDX procedures/programs to achieve operational goals/performance in managing – mechanical – Hard FM – Electric, plumber, HVAC, and mechanical; carpentry (would fall under skilled mechanical).
• Scope – number of management technicians/generalists? Or trades? / level of interaction with client vs chain of command / unit financial responsibility / safety /
• Number of buildings / square footage levels / level of sophisticated systems – HVAC / electronics / Labs
• Level of self-performed tasks vs. contractor management/ staffing levels may be less than Healthcare – more redundancy of systems; HC more regulatory “Joint Commission which dictates more annual/planned processes
• Preventive and corrective maintenance; predictive maintenance.
• Greater than 500k sq ft; over 10 – 12 trades
• Day to day management of the maintenance operations of the account. Oversight communication workflow management; Building trades and mechanical trades – electrical, plumbing, carpentry, HVAC (Hard FM) – Scope of responsibility is greater for a Manager 2 – more technical and more management; may have a Manager 1 reporting this position

Critical 1 – Mechanically competent
Critical 2 – People skills – communication/mgmt.
Interpersonal skills important
Scope may mandate this position; technical competency level may also be a differentiator

Key Duties
Supervision of all outside contractors/vendors for site
Responsible for overseeing facilities staff, training and hr functions for unit
Financial= labor, inventory, supplies, UFS
Performs facilities maintenance functions as required.
Manages events (schools)
Communicates directly with customers
Responsible for CMMS
Implement SDX programs/ procedures/ policies/ systems
Safety – client and SDX employee safety
Mechanical systems – maintaining operational capability of mechanical systems
Multiple buildings requiring mechanical systems oversight
Scheduling and work flow management – greater scope

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in facilities maintenance, plant operations or engineering services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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