Cafe Retail Manager 2

The Café Retail Manager 2 will have front of the house operating responsibilities including the supervision of the team with a focus on excellent customer experience. 

Our goal is to become the premier workplace hospitality brand in North America. We are obsessed with local products, culture, hospitality, great food and being best in class. We seek a strong hospitality leader with a proven commitment to excellence, teamwork, and collaboration to help us achieve our vision. The Café Retail Manager 2 supports all facets of daily hospitality services. the best qualified candidate will have excellent mentoring experience and a focus on new ideas to enhance the food service operations while staying focused on sustainability, quality, and standards.

• Lead daily front‑of‑house café and retail operations, ensuring a warm, seamless, and memorable guest experience.

• Supervise, train, and motivate team members to deliver consistent hospitality, service excellence, and brand‑aligned standards.

• Partner with culinary, catering, and client teams to support daily service, special events, and workplace hospitality initiatives.

• Maintain high standards of cleanliness, merchandising, product quality, and visual presentation throughout the café and retail spaces.

• Oversee cash handling, POS operations, inventory levels, and retail controls to ensure accuracy and operational efficiency.

• Identify opportunities to enhance service, introduce new ideas, and support sustainability, quality, and continuous improvement goals.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• A strong hospitality mindset with a passion for delivering warm, memorable guest experiences.

• Proven leadership skills with experience mentoring, coaching, and developing front‑of‑house teams.

• Excellent communication and interpersonal abilities, with confidence engaging clients and guests.

• A track record of driving service excellence, operational consistency, and brand‑aligned standards.

• Creative thinking and the ability to introduce new ideas that elevate café operations and sustainability efforts.

• Solid knowledge of POS systems, cash handling, merchandising, and front‑of‑house best practices.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year