Job Description

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Sodexo is seeking a Client Executive 1 for Environmental Services for the Appalachian Regional Healthcare System. The Appalachian Regional Healthcare (ARH), the Healthcare System of Appalachia, is ranked as one of the Top 10 Employers in Kentucky by Forbes Magazine, is a not-for-profit health system operating 14 hospitals between Kentucky and West Virginia. The successful candidate will have director level experience from a custodial healthcare background. The role will oversee a team of 14, managing $14M in volume and requiring 80% travel.

The Client Executive 1- EVS will have overall leadership and responsibility for client relationships, oversight of the assigned contract and Sodexo success at the account. This position is a trusted advisor central to the client partnership and key to delivering results that meet client needs.

*Role is remote with travel across all client sites- candidate should ideally reside in KY/WV (no relocation assistance available)*

The ideal candidate:

  • Navigates the client organization through effective communication influencing and persuading at all levels. Seeks to collaborate for win-win outcomes.
  • Owns and drives the operational excellence commitment of Sodexo and client.
  • Utilizes tools within HC to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
  • Ensures that any individual performing a task has the competence to do so without putting the health and safety of themselves or others at significant risk. Behaviors include:
    • Working as a team for safety
    • Communicating Effectively for Safety
    • Managing Safety Risks
    • Optimizing Human and Environmental Factors
    • Recognizing, respond and reporting incidents
  • Works with speed and agility focused on the key drivers of the business to ensure long term sustainable growth.
  • Sets operational goals with key metrics and ensure quick analysis of any variances to ensure a prompt resolution and mitigate impact on our clients or our performance.
  • Creates a continuous quality improvement culture that will enable the operation to be more efficient.
  • Drives change and creates a culture where change is embraced and operationalized. Brings innovation to client organization through deployment of Sodexo programs and brand.
  • Optimizes relationships to enhance customer service and fiscal stability of the business relationship through use of the Clients for Life tools and resources. Effectively partner with internal stakeholders (e.g., regions, functions, Health Care Market, NORAM, and Group) to drive successful, cross-functional outcomes.
  • Develops rigorous plans to continually enhance employee engagement and recognition.
  • Analyzes data such as workforce planning, employee engagement, etc. to engage in data driven decision making around talent.
  • Creates a culture of continuous learning and development.
  • Drives a clear culture of performance management accountability across the business. Sets clear expectations and provides timely and relevant feedback to direct reports (for developing and improving performance) and holds them accountable for doing the same with their teams.
  • Leadership and execution of Sodexo operating strategy.

**Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.**

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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