Job Description

IF YOU ARE LOOKING FOR A FUN JOB IN HOSPITALITY, THIS IS THE PLACE FOR YOU!

If you are passionate about delivering outstanding service and thrive in a fast-paced, dynamic environment, then we invite you to join our team at University of Cincinnati. Your skills and commitment will be celebrated, and you will have the opportunity to be a part of the thrilling world of sports and entertainment in one of the nation's premier venues.

Job Listing: Concessions Manager

Location: University of Cincinnati

Principal Function: Our Concession Manager be is responsible for all aspects of concession operations, to include multiple-concept food concepts, permanent stands, portable carts and kiosks, in-venue restaurants, private clubs and upscale suite catering. Reporting to our Director of Operations, our Concession Manager lead several Concession Supervisors, working closely with other team members on site. Our Concession Team will aim to maximize sales by ensuring that guests receive an exceptional overall experience and that service expectations are met or exceeded within all unit outlets.

Essential Responsibilities:

  • Maximize Sodexo Live!'s concession revenue and operational excellence through implementation and oversight of systems and policies related to concessions operations.
  • Provide leadership and direction to our Concession Supervisors, NPO volunteers, and hourly staff.
  • Ensure that policies and procedures for processing customer transactions are adhered to.
  • Contribute to goal of making Sodexo Live! #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example.

Qualifications & Requirements:

  • Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
  • A minimum of 2 years of previous leadership experience within a diverse food and beverage environment, to include management of a large staff and focus on exceptional client and customer service.
  • Venue catering/concessions experience and multi-site experience strongly preferred, as this position will have responsibility over multiple locations including cafes, coffee shops, bistros and convenience locations.
  • Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
  • Technologically savvy, with high proficiency in all Microsoft Office programs.
  • Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable
  • Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
  • Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
  • Initiative in identifying and resolving problems timely and effectively.

Other Requirements:

  • Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
  • Hours may be extended or irregular to include nights, weekends and holidays.

Venue Information: The University of Cincinnati is a public research university in Cincinnati, Ohio, United States. Founded in 1819 as Cincinnati College, it is the oldest institution of higher education in Cincinnati and has an annual enrollment of over 50,000 students, making it the second largest university in Ohio.

Sodexo Live! Information: At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online