Digital Experience, Portfolio Lead (NorAm)

We are seeking a Digital Experience, Portfolio Lead to own and elevate the end-to-end digital experience for a prestigious, high-tech client across North America. This role is ideal for a hands-on digital leader who thrives in fastmoving, high growth environments and enjoys rolling up their sleeves to drive day‑to-day execution of digital solutions while shaping the future of the experience.

This position sits at the intersection of technology, retail operations, and customer experience, translating global digital strategy into practical, site‑level execution that delivers measurable value. You will act as both a tactical owner and trusted advisor, ensuring digital tools are adopted, optimized, and continuously improved to meet the evolving needs of a cutting‑edge retail environment.

Regional Ownership & Execution

• Own the digital experience across all North American retail and operational sites
• Serve as the day‑to‑day owner of digital solutions, ensuring reliability, usability, and operational fit
• Ensure consistency, quality, and seamless integration of digital platforms at the site level
• Act quickly to diagnose issues, resolve adoption barriers, and improve performance

Strategy Execution & Real‑World Feedback

• Execute global digital strategy while tailoring solutions to regional and client‑specific needs
• Gather frontline feedback, operational insights, and client requirements
• Influence product evolution by feeding real‑world learnings into global roadmaps

Client Partnership & Advisory

• Serve as a trusted digital partner to client stakeholders in a high‑tech retail environment
• Translate complex business needs into clear digital, data, and experience requirements
• Use data storytelling and insights to drive alignment, confidence, and momentum

Adoption, Performance & ROI

• Drive activation, adoption, and sustained usage of digital tools across sites
• Define, track, and optimize KPIs tied to customer experience, engagement, and business impact
• Own rollout plans, change enablement, and continuous optimization cycles

Cross‑Regional & Global Collaboration

• Partner with EMEA and APAC digital leads to ensure a globally consistent yet locally relevant experience
• Share best practices, innovations, and lessons learned across regions
• Contribute to global playbooks, standards, and experience frameworks

Data, Insights & Technology Enablement

• Champion data‑driven decision making across retail and operations
• Ensure data quality, accessibility, and actionable insights
• Partner closely with technology and data teams on reporting, system integration, and scalability

Team & Capability Leadership

• Lead and develop site‑based Digital Experience Leads
• Build a strong regional digital community rooted in ownership and innovation
• Act as the escalation point for complex or high‑impact issues

Innovation & Continuous Improvement

• Identify opportunities to enhance digital products, tools, and workflows
• Pilot emerging technologies and scale successful innovations
• Bring a start‑up mindset to experimentation, iteration, and improvement

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Bachelor’s degree in Digital Experience, Technology, Business, Marketing, or a related field (or equivalent experience)
• 7+ years of experience in digital experience, product operations, retail technology, or digital transformation
• Proven experience owning digital solutions in a hands‑on, execution‑focused role
• Strong background in retail digital experience, omnichannel platforms, or store‑level technology
• Demonstrated success driving adoption and change in fast‑paced, evolving environments
• Experience partnering with high‑tech or start‑up organizations preferred
• Strong analytical skills with the ability to translate data into actionable insights
• Exceptional communication and stakeholder management skills
• Comfortable operating in ambiguity and building structure where it doesn’t yet exist
• This role must be based in the Bay Area, California
• Ability to work closely with client stakeholders and regional teams is essential
• Some travel may be required to support regional sites and initiatives

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor's Degree or equivalent experience
Minimum Management Experience: 10 years
Minimum Functional Experience: 10 years