The Director of Client Support is responsible for the day-to-day management of all Entegra Procurement Services client relationships with our hotel clients. The role will work in the achievement of established financial targets through planning, implementation, and review of dynamic business plans with leader, taking into consideration short- and long-term goals, resources needed and scope of service.

This is a remote position with the preferred candidate residing in the Eastern or Central Time Zone.

• Direct and indirect client interaction will take place depending on the need and ROI. Direct analysis of opportunities and will analyze, interpret, communicate, and coordinate all functions supporting implementation of contracted services and product optimization with clients and customers to drive financial performance and client satisfaction.
• Using supporting analysis created through various internal and external sources, analyze, interpret, communicate, and coordinate all functions supporting implementation of contracted services and product optimization with clients and customers to drive financial performance and client satisfaction.
• Assist in developing, manage and maintain all aspects of client relationships through an automated system as well as direct interaction, support and expansion of the Web of Influence and developing internal and external operational strategies to drive client satisfaction and retention.
• Ensure the achievement of established financial targets through planning, implementation, and review of dynamic business plans, taking into consideration short- and long-term goals, resources needed and scope of service.
• Support Entegra and Sodexo business development activities and the teams, in the sales process for organizational growth.
• Support the growth and connectivity, and coordinate activities with manufacturer partners and clients, Local and Direct Team as well as other internal teams to achieve financial goals.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• 5+ Years of National Account Management experience with client interaction within client’s executive team, leadership, operators and other client team members.
• GPO experience highly desired
• Experience with national distribution firm or large food manufacturer is strongly preferred
• 5+ Years Experience with negotiation and deal making process
• Financial Acumen, Growth Mindset, Results Focused

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Management Experience: 5 years
Minimum Functional Experience: 5 years