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Sodexo is seeking an Environmental Services / Custodial Manager 2 at Erlanger in Chattanooga, TN. This is a Second Shift position (2:30pm start time) to include rotating weekends and holidays. This position will assist the Operations Manager in leading the Day-to-Day operations of the Environmental Services department by overseeing a team of 60 housekeeping staff. It will also be responsible for maintaining payroll records, and schedules. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Required: Good working knowledge of state & federal employment law; solid computer skills using Microsoft Word, Excel, and PowerPoint (ability to create formulas and pivot tables); good communication and presentation skills; detailed oriented, and well organized.

We are looking for a candidate who:

• is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
• has in-depth knowledge of Sodexo ES systems and processes including TRAKKAR, UOS, Gold Check, ENGAGE and black light inspections;
• possesses strong leadership skills and has the ability to work independently to drive program compliance and reach project target dates of completion;
• has 1-3 years previous custodial or housekeeping management experience in a hospital or health-care environment;
• has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• is proficient with computers and other technology

Key Responsibilities:

• Responsible for driving client and patient experience scores
• Provides a clean and safe environment for patients, visitors and staff
• Works with the Environment of Care Committee and Infection Prevention Director
• Effectively manages the Unit Operating System
• Supports a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

• have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;
• have customer service and/or guest satisfaction in a health care or hospitality;
• possess strong leadership skills and has the ability to work independently to drive program;
• able to work an evening shift schedule from 3:00pm-11:00pm with a weekend and holiday rotation.

Benefits:

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.

-Provide leadership and direction to non-exempt employees
-Coordinate/conduct employee training
-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)
-Interact with outside vendors
-Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.
-Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified.
-Reviews and maintains assigned areas of the Sodexo/Client budget commitments.

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.