Environmental Services / Custodial Operations Manager 1
With your leadership excellence, you’re ready to move up to the next level.
Sodexo is seeking an Environmental Services / Custodial Operations Manager 1 for Lahey Medical Center Peabody, located in Peabody, Massachusetts. This is a 11 bed facility. This manager will oversee a team of Sodexo paid 22 employees.This position reports to a Director Facilities Operation on - site. This is a day shift position, with some weekends and holiday.
- the ability to speak SPANISH will assist in managing this workforce.
Our Sodexo Sodexocare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Sodexocare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
The successful candidate will:
- be responsible for driving client and patient satisfaction scores.
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department.
- support a diverse and inclusive workforce.
Is this opportunity right for you? We are looking for candidates who:
- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system.
- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred.
- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion.
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management.
- have experience effectively managing projects within agreed upon timelines.
- are results and safety driven.
- have in-depth knowledge of housekeeping systems and procedures.
- have experience improving patient satisfaction, and driving full compliance to HCAHPS,HCAHPS, state and Joint Commission standards.
- are proficient with computers and other technology.
Employees who work in healthcare are required to be fully vaccinated against COVID-1COVIDa term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.
Sodexo Sodexo a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Working for Sodexo:
Sodexoo Sodexos a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements.
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.
-Assumes GM responsibilities and authority in his or her absence
-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.
-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.
-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree or equivalent experience
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.