Fast Paced, Problem Solving

• Do you thrive in a fast-paced environment where change is the only constant?

Sodexo is seeking a Environmental Service Operations Manager 2 for Kent Hospital, located in Warwick Rhode Island. Kent Hospital is a 359 bed facility, with a union staff of 25 client paid. This position will manage the Environmental Service Department and the Patient Transport Department. This is a day shift position with some coverage for off shifts when necessary. Some weekends and holidays. This position will report directly to the General Manager on - site.

The successful candidate will:

• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
• Respond to and/or managing calls through the Service Response Center;

• Be responsible for driving patient satisfaction scores;
• Provide a clean and safe environment for patients, visitors and staff;
• Work with the Environment of Care Committee and Infection Prevention Director;
• Effectively manage the Unit Operating System; and/or
• Support a diverse and inclusive workforce.
  
  

Is this opportunity right for you? We are looking for candidates who have:

• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• knowledge of patient care services in a healthcare setting;
• Service Response Center or call center experience;
• in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
• a basic understanding of Environmental Services/Housekeeping services;
• experience with vendor and contract management, as well as union and contract negotiations;
• the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• experience effectively managing projects within agreed upon timelines;
• strong financial acumen and budget management experience;
• proficiency with computers and other leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;

• Experience with patient transport or Service Response Center experience in a hospital or healthcare environment; a

Employees who work at this facility are required to be fully vaccinated against COVIID 19 a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an on-line portal.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.