Environmental Services / Custodial Operations Manager 3
- Put your passion for people to work and make a real impact on patient satisfaction
n 2006, Sodexo, Inc. joined forces with Magic Johnson Enterprises which resulted in a joint venture called SodexoMagic. By leveraging the power of business entrepreneur and NBA all-star, Earvin “Magic” Johnson’s brand with Sodexo’s extensive portfolio of quality-of-life offerings, SodexoMagic effectively provides flexible, innovative, and comprehensive service solutions that have a broad consumer appeal to the marketplace. This strategic alliance, 51% owned by Earvin “Magic“ Johnson and 49% owned by Sodexo, Inc., allows for an unrivaled partnership in providing creative dining and facilities management solutions.
At SodexoMagic, we sustain and empower communities everywhere through healthy food and exceptional services. We stand with our employees and partners to ensure quality, safeguard wellness and create a just and more equitable future for all people. SodexoMAGIC offers our dedicated services via these segments: Corporate Services, Hospitals, K-12 Schools, Campus, and Airline Lounges. We are in search of our next “Magic Maker” at the following location:
Sodexo is seeking a Environmental Service Operation Manager 3 for at Community Medical Center, a 400+ bed hospital in Toms River, NJ. There are 95 client paid staff. Candidate must be knowledgeable of Sodexo's ES programs and systems.This position has a strong training component; therefore, the position requires experience with and flexibility in training team members on all shifts.This is primarily a day shift position. This manager will report to an General Manager on - site.
Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. This teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
The successful candidate will:
- be responsible for driving client and patient satisfaction scores;
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
- lead teams and departmental projects and initiatives;
- effectively manage the Unit Operating System; and/or
- support a diverse and inclusive workforce.
- the ability to speak Spanish will assist in managing this workforce;
Is this opportunity right for you? We are looking for candidates who:
- have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;
- have customer service and/or guest satisfaction in a healthcare or hospitality;
- possess strong leadership skills and has the ability to work independently to drive program;
- monitor compliance and reach project target dates of completion;
- have experience effectively managing projects within agreed upon timelines;
- are results and safety driven;
- are proficient with computers and other technology
What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements.
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.
-Assumes GM responsibilities and authority in his or her absence
-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.
-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.
-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.
Qualifications & Requirements
Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 3 years
Basic Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.