Job Description

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Join a team that embraces your love for working with people, mentoring them as they achieve personal and professional goals.

Sodexo is seeking a Food Operations Manager 3 for NYC Health + Hospitals/Gouverneur, a 295 bed long and short term sub-acute rehabilitation and long-term care facility located on the lower east side of Manhattan, conveniently close to Brooklyn and public transportation. Gouverneur is a cook serve facility and caters to a diverse community, providing an American and Asian menu.

The Food Operations Manager 3 at this location will manage a team of approximately 10 union employees. This role provides direction to patient meal services to ensure customer satisfaction and retention for the company.

Job Responsibilities:

  • regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;
  • have oversight of the patient Services area, patient food service production, and diet office;
  • ensure excellence in service quality and delivery schedules;
  • act as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives;
  • work with the diet office to review and address any patient menu/meal concern;
  • daily patient meal rounding;
  • identify process improvement initiatives and oversee the implementation;
  • employee training for compliance, safety, sanitation, customer service and HR Functions;
  • ensure and drive efforts for Gold Check Standards & HACCP guide lines;
  • work with the culinary team staff to address any customer complaints or issues relative to food items

The successful candidate will:

  • possess at least 1 year lead food management experience with a focus on patient services and satisfaction;
  • have the ability to be creative and innovative;
  • have a strong working knowledge of food safety and sanitation guidelines;
  • have a commitment to quality and customer service;
  • have excellent leadership and communication skills;
  • provide direction, guidance, and supervision of patient hospitality employees at patient care units;
  • serve as senior and primary representative of patient care activities

Click here to learn more about NYC H+H/Gouverneur

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?
At Sodexo, we offer Food Service Management and Retail Management positions in a variety of business segments, including Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.


What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.


Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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