Food Operations Manager 3

Sodexo's Campus Segment is seeking an experienced Food Operations Manager 3 – Campus Dining to join our dining leadership team at Hobart and William Smith Colleges in beautiful Geneva, NY. This position is ideal for a hands-on, customer-service–driven professional who thrives in a fast-paced, high-visibility university and hospitality environment.

The Operations Manager will oversee the daily operations of a comprehensive and dynamic dining program that includes resident dining, multiple retail locations, catering services, and conferences & events. This leader will be instrumental in ensuring operational excellence, delivering an outstanding student dining experience, and supporting the continued growth of the HWS dining program.

• Oversee daily operations across resident dining, retail, catering, and event services
• Provide strong, visible leadership focused on service excellence and operational standards
• Partner with the General Manager to support strategic initiatives and overall program success
• Lead, train, and develop a diverse team of frontline staff and supervisors
• Maintain high levels of customer satisfaction and build strong client relationships
• Manage financial performance, including labor, food costs, inventory, and forecasting
• Ensure compliance with safety, sanitation, HR requirements, and Sodexo policies
• Support menu execution, programming, and hospitality initiatives campus-wide
• Assist with conferences and special events to ensure seamless service delivery

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Prior experience in higher education dining or large-scale food service operations
• A demonstrated ability to lead and motivate teams in a high-volume environment
• Strong commitment to hospitality, customer service, and student engagement
• Solid financial acumen, including labor management and cost controls
• Ability to implement Sodexo standards, procedures, and operational systems
• Excellent communication, client relations, and organizational skills
• Experience in training, coaching, and developing employees
• A proactive, hands-on management style with the ability to problem-solve and adapt

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years   

Minimum Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.