Skip to content
General Management

General Manager 2 - Multi-Service

Job Description

Role Overview

*Patients are at the heart of everything we do*  

 

Sodexo is seeking a General Manager 2 Multi -Service of Food and Environmental Services.  The successful candidate will oversee a team of salaried managers and frontline associates. Overall, the successful candidate and collective team have a responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. The successful candidate will have knowledge of finances, client relations, and training.

 

Successful candidates will be required to complete:

COVID-19, Flu, and TB vaccinations

A 17-panel drug test

An FBI background check

What You'll Do

  • have exceptional client service mentality and executive presence
  • be responsible for driving client and patient satisfaction scores
  • provide a clean and safe environment for patients, visitors and staff and works closely with all departments
  • support a diverse and inclusive workforce
  • Maintain and inspect transport equipment, as well as related logistics, documentation and reporting
  • Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

  • are leaders who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a food operations and housekeeping system
  • are an expert in building and maintain strong customer / client relationships
  • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
  • have 3-5 years previous culinary or housekeeping director level experience preferably in a hospital environment
  • can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management
  • have experience effectively managing projects within agreed upon timelines
  • are proficient with computers and other technology
  • strong financial acumen and budget management experience

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Job Details

Job Title General Manager 2 - Multi-Service
Category General Management
Location(s) Baltimore, MD
Salary Range $120190 to $155540
Job ID 988037