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Sodexo is seeking a General Manager 2- Multi-Service over Food and Environmental Services in Sellersville, PA. Grand View Hospital is a 350 bed acute care community hospital. This director role will manage the Food Service Department which operates three retail outlets and is a AYR site. Food Service has a total of 35 FTE's. The Environmental Services Department has a total of 45 FTE's. Successful candidates will have strong catering, retail experience, custodial understanding, and have a proven track record in delivering on the patient experience.

As a Multi-Service GM 2 you will be responsible for all aspects of the following (including but not limited to) Operational Budgets (Sodexo & Client) and high quality client and stakeholder communications. Holding yourself and others accountable for quality assurance inspections, all regulatory compliance, staff training, payroll, scheduling, rounding, patient / customer satisfaction, and leading the Food and Nutrition and Environmental Services Departments.

Get to know the account: https://www.gvh.org/

The successful candidate will:

• need to have a passion for strong leadership and employee engagement acumen;
• have financial and budgetary experience overseeing large volumes;
• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff;
• lead teams and departmental projects and initiatives;
• support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping & foodservice system;
• have 4 years+ of previous custodial / housekeeping and food management experience;
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• can analyze data, present and lead committees through change management;
• are results and safety driven;
• have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards.

Benefits:

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Apply online today!

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Functions as the leader for multiple core services, in a single account and/or multiple locations within the same contract. Single point of contact and/or client liaison in support of business that in total is between $5 and $10 million in managed volume.
Key Duties
- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

- Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

- Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

- Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

- Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

- Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention

Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.