No need to go far to change the world – one patient at a time!

Sodexo is seeking a General Manager 2 - Multi-Service for Parkview Health System located in Fort Wayne, IN. The ideal leader should have guest services experience, strong communication skills and ability to oversee quality assurance for multiple service lines including valet, shuttle, and concierge.

The successful candidate will:

• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge services;
• Support a diverse and inclusive workforce.
• collaborate with interdisciplinary teams to enhance the patient experience;
• have oversight of daily valet, shuttle, and concierge operations;
• achieve company and client financial targets and goals;
• develop and maintain client and customer relationships;
• motivate, coach, mentor and develop frontline (hourly) staff;
• ensure Sodexo standards are met to include compliance with company physical safety programs.

Is this opportunity right for you? We are looking for candidates who have:

• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• experience with vendor and contract management;
• the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• strong financial acumen and budget management experience;
• proficiency with computers and other technology;
• strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
• strong hospitality or customer service experience.

Learn more about Parkview Health HERE

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.