Job Description

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Customer satisfaction drives you towards success.

Knowing you made a difference motivates your personal satisfaction.

Sodexo is seeking a Retail Manager 2 (Hospital Gift Shop) for UMass Memorial Health, located in Worcester, MA. The Retail Manager will oversee the retail operations for two gift shop locations - one at the University campus and the other at the Memorial Campus. In this role, you will report to the Area GM (Food Operations). The Retail Manager works primarily daytime hours, with the flexibility needed for occassional weekend coverage for inventory and other business needs.

The successful candidate will:

  • have oversight of day-to-day operations for both gift shop retail areas
  • deliver high quality customer service
  • maintain cleanliness and organization of retail store space
  • lead hourly team, mentoring them in accurate cash handling, operations, open and closing processes

Is this opportunity right for you? We are looking for candidates who:

  • have demonstrated success with retail marketing and an eye for store layout/design
  • have retail leadership experience
  • has strong understanding of POS systems, cash handling management and computer software
  • can manage multiple priorities while maintaining a high level of customer service

Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?
At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. . Continue your search for Food Service Management jobs.

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.


What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.


Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED or Equivalent
Basic Management Experience - 1 year

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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