• 20-Jul-2023 to Until Filled (PST)
• Lucas Oil Stadium
• Indianapolis, IN, USA
• 65000-70000 per year
• Salary
• Full-Time Salary Year Round

Job Listing: Hospitality Manager - Suites

Nothing beats the power of being at a live event. That's why we're proud to announce the launch of Sodexo Live!, our brand dedicated to the sports, events and hospitality industry. We concentrate all of our skills, insight, and experience into one brand that instinctively knows how to make the most of every moment. Let's go Live! together.

Location: We are seeking an experienced Suites Hospitality Manager for Lucas Oil Stadium in Indianapolis, Indiana

Lucas Oil Stadium is a state-of-the-art retractable roof, multi-purpose facility seating over 67,000 fans while featuring spectacular views of the downtown Indianapolis skyline. Opened in 2008 as the home of the NFL's Indianapolis Colts, this facility already boasts an impressive resume having been named the 2009 Sports Facility of the Year by Street and Smith's SportsBusiness Journal and having their FieldTurf surface ranked as the NFL's best artificial surface in both 2009 and 2010. Lucas Oil Stadium is the site of Super Bowl XLVI, the 2011-2015 Big Ten Football Championship Games and the NCAA Men's Final Four Basketball Championship again in 2015 after first hosting this event in 2010.

Lucas Oil Stadium's unique features include its flexibility in design and ability to accommodate a multitude of events beyond NFL football and NCAA basketball, including concerts, national conventions, trade shows, IHSAA tournaments, international and national band competitions, and numerous other national and local amateur sports events. The seven-level stadium has more backstage space than any other NFL stadium with seven locker rooms, 11 indoor truck docks, 44,000 square feet of exhibit space and 12 meeting rooms. Weather permitting, the north operable window combines with the largest retractable roof in the NFL to truly give the spectator the feeling of being at an outdoor stadium. Tradeshows and conventions can utilize 183,000 square feet of exhibit space when merging the field and both exhibit halls. Lucas Oil Stadium also features two multi-level club lounges, 137 suites, retractable sideline seating, house reduction curtains, two HD video boards, 360 degree ribbon boards, spacious concourses and much more, all which allow the ease of welcoming any size event.

Principal Function:

The Hospitality Manager serves a visible and key member of the unit-level Leadership Team and responsible for managing the operations specific to the Stadium Suites Department. The Suites Hospitality Manager will exemplify and display unquestionable ethical conduct in both business and personal dealings, as they are responsible to model Sodexo Live! vision and values, ensuring in all ways for the customer, employees, the industry and the local community that Sodexo Live! is held in the highest regard.

The Suites Hospitality Manager is responsible for managing and maximizing the productivity of the operations and administrative staff and is accountable for directing and coordinating the resources, tasks, requirements and processes related to the unit's day-to-day operating budget for their designated department, as well as, communicate and implement seasonal and long-term business strategies to drive sales revenue and meet or exceed the unit's overall financial goals. They will provide support and hands-on assistance to plan, prepare, oversee, report and reconcile the unit's on-going business activities to ensure its commercial success.

The Suites Hospitality Manager will contribute to Sodexo Live! goal to be #1 in Event Hospitality and the #1 Employer of Choice through the performance of activities geared toward the creation of an energized and positive work environment for all venue staff. Working in close partnership with the unit's various divisions and key department heads will create, lead and execute food and beverage experiences that exceed guest expectations and maximize revenue while controlling expenses.

Essential Responsibilities:

• Develop and implement business strategies for enhancing operations and for driving and maximizing unit revenues through implementation and oversight of systems and policies related to designated departments operations.
• Communicate and promote Sodexo Live! culture and values; Provide hands-on leadership and direction to department staff; Serve as a leadership role model and create an exceptional employment experience for Sodexo Live! staff.
• Maximize Sodexo Live! revenue and operational excellence through implementation and oversight of systems and policies. Contributes to the efficient operation of the business unit by partnering with all levels of management. Monitors and ensures all aspects of operations are completed in an efficient and effective manner.
• Contribute to goal of making Sodexo Live! #1 in Event Hospitality and the #1 Employer of Choice by creating an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Sodexo Live! goal of 100% customer satisfaction.

Qualifications/Skills:

• Bachelor's degree and/or appropriate combination of education and work experience to facilitate on-the-job effectiveness.
• 3-5 years of previous operations leadership experience in a complex food service environment.
• Significant expertise in food and beverage management with a catering/concessions emphasis in a high stress, fast paced environment.
• Up-to-date certifications for safe food handling and responsible alcoholic beverage service.
• Demonstrated financial acumen with strong background in P&L management; Previous experience in developing operating budgets and established history of meeting or exceeding established financial objectives
• Demonstrated ability to understand and effectively implement written and verbal instructions.
• Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish assigned tasks.
• Exceptional computer skills and familiarity with property management systems such as a Banquet Event Order Software.
• Scheduling flexibility to meet operational needs as business demands require. Hours may be extended or irregular to include nights, weekends and holidays.

Other Requirements:

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.