Job Description

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Is managing a large team is your superpower. Bring your talent to a new role at Sodexo.


Sodexo
is seeking a Regional Operations Support (ROSI) Manager 2 located at ProMedica Defiance Regional Hospital in Defiance, Ohio.

ProMedica Defiance is a 25-bed critical access that runs AYR patient room service and a small retail cafe. This manager will oversee 10-12 employees in a union environment. Manager will also be responsible for catering client meetings with high expectations.

The Manager 2, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable.

The successful candidate will:

  • have oversight of day-to-day operations.
  • successfully coordinate all required tasks through subordinate managers, supervisors and frontline staff.
  • deliver high quality food services including retail, catering and patient meal management operations.
  • achieve company and client financial targets and goals.
  • develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management)
  • develop strategic plans.
  • ensure HACCP, regulatory and standards compliance.
  • have daily interaction with patients, their families and clinical team to ensure patient satisfaction.
  • create a positive environment; and/or
  • ensure Sodexo standards are met.

Is this opportunity right for you? We are looking for candidates who:

  • have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively.
  • have culinary production experience and a strong background in safety and sanitation compliance.
  • can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service.
  • are enthusiastic and confident.
  • ability to drive employee success to enhance the value of the food and nutrition team; I
  • prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or
  • demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC), Sodexo Menu Graphics (SMG), Catetrax and is proficient in computer skills and report management experience. This does not apply to external candidates

Primary Responsibilities:

Client / Customer Service - 20%

  • Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.
  • Effectively partners with client and Sodexo stakeholders to drive successful outcomes.
  • Complies with all client policies and procedures.

Operational Excellence - 20%

  • Owns, drives, and measures operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Drives change and creates a culture where change is embraced and operationalized.
  • Brings innovation to client organization through deployment of Sodexo programs and brand.
  • Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 20%

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
  • Accountable for effective utilization of labor resources.
  • Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.
  • Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
  • Effective risk management by ensuring consistent regulatory and legal compliance.
  • Compliance with supply chain management requirements.
  • Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.
  • Set operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
  • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
  • Effectively delegates operational responsibilities to appropriate individuals / positions.

Safety - 20%

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include: Working as a team for safety
  • Communicating Effectively for Safety
  • Managing Safety Risks
  • Optimizing Human and Environmental Factors
  • Recognizing, respond and reporting incidents
  • Adherence to all operational safety practices and protocols
  • Drives a safety culture throughout the team.

Talent - 20%

  • Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
  • Creates a culture of continuous learning and development for self and those within the unit assigned.
  • Develops rigorous plans to continually enhance employee engagement and recognition

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.


Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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