Job Description

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A passion for helping people and attention to detail are the hallmarks of your

success. Join a team where you can make a difference.

Sodexo is seeking a Manager 2, Regional Operations Support to join our team at University Hospitals Cleveland Medical Center in Cleveland, Ohio. The Manager 2, Regional Operations Support is responsible for supporting the day-to-day operations of the Atrium Café as well as assisting as needed with operations at the other retail outlets on campus, which includes: Wolfgang Puck Kitchen Counter, Erie Island Coffee Company, Einstein Brother’s Bagels, and the UH Market Zone.

The physical work environment includes working in a fast paced setting, interacting with and serving customers, caregivers and patients. This will require extended periods of physical exertion such as walking, standing, lifting, pushing and or pulling. It also includes working in varied temperatures with and around food products and commercial cooking equipment.

In this role, you will be responsible for HACCP record keeping, cash handling and cash management, working knowledge of the POS system, manage and lead employees, handle customer complaints and resolve issues, and ensure health and safety compliance. The Manager 2, Regional Operations Support will report directly to the Retail Operations Manager.

We are looking for candidates who will:

  • have oversight of day-to-day operations;
  • deliver high quality food for cafeteria and branded outlets;
  • achieve company and client financial targets and goals;
  • ensure Sodexo Standards are met.
  • Ensures facility and equipment is in good working order
  • Conduct weekly safety walks and monthly employee safety in-service trainings
  • Assist with retail outlet product inventory and ordering
  • Responsible for annual evaluation and goals for retail employees including; Food and Physical Safety and HACCP record keeping.

The ideal candidate:

  • has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
  • has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
  • can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and
  • Demonstrated experience leading and engaging a team and exceptional human resource and supervisory/management skillset.
  • Ability to multitask and proven effectiveness in a high-standards driven environment.
  • Ability to successfully lead, develop and train a team.
    Proficient computer skills and knowledge of Microsoft Office (Excel, Outlook, Word) as well as exceptional organizational skills.
  • Servsafe certified as well as working knowledge of HACCP

**Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.**

Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.


What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.


Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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