Manager, Resident Experience 1

Sodexo is seeking a Manager, Resident Experience 1 (Resident Director - RD) for New Mexico State University (NMSU), located in Las Cruces, NM.  The Resident Director (RD) is a premier, full-time, professional "live-in" leadership role managed by Sodexo Campus Services in direct partnership with NMSU Housing and Residential Life. Reporting directly to an Associate Director, the Resident Director orchestrates daily operations, leads student development initiatives, and manages facilities for a thriving community of 300 to 600 students.

RDs champion inclusive, academically supportive spaces while directly mentoring a substantial student staff footprint. Operating within a collaborative team structure, RDs lead distinct specialty portfolios by either shaping the foundational first-year experience or driving engagement across our diverse upper-class, family, veteran, non-traditional, and affiliate housing.

Staff Mentorship & Leadership Cultivation (35%)

Community Innovation & Curriculum Execution (20%)

Crisis Management & Restorative Adjudication (20%)

Facility Management & Occupancy Operations (15%)

Administrative Leadership (10%)

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Required Qualifications

• Education: Bachelor’s degree in a related field.
• Experience: 1–2 years of active experience within Residence Life, Student Activities, or campus housing operations (undergraduate Resident Assistant roles or graduate assistantships are fully credited).
• Duty Rotation: Proven experience participating in an on-call emergency response rotation or crisis protocol.

Preferred Qualifications

• Advanced Degree: Master’s degree in College Student Personnel, Higher Education Administration, Counseling, or a related discipline.
• Leadership: Documented success supervising staff, running hiring processes, or advising large student programming organizations.
• Operations: Experience coordinating facility maintenance or managing apartment-style/non-traditional family residential models.
• Conduct Frameworks: Direct experience handling student behavior adjudication or crisis de-escalation.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate’s Degree or equivalent experience

Minimum Management Experience - 2 years   

Minimum Functional Experience - 1 year