Sodexo is seeking Multi - Express Manager2, which will oversee Patient Transport and Service Response Center at Brockton Hospital, in Brockton Massachusetts. Brockton Hospital is a 200 bed facility with up to 40 Fte client staff. This person will play a pivotal role in ensuring efficient patient transportation services and effective management of the Service Response Center. This position oversees a team responsible for timely and safe transportation of patients within the hospital and coordinates responses to service requests to maintain high standards of patient care and operational efficiency.

Key Responsibilities:

1. Patient Transport Management:

   • Supervise and coordinate the daily operations of the patient transport team.
   • Ensure timely and safe transportation of patients between departments, procedures, and discharge areas.
   • Monitor and optimize transport routes and schedules to enhance efficiency.

2. Service Response Center Oversight:

   • Manage the Service Response Center, including staffing, scheduling, and training of personnel.
   • Coordinate responses to service requests and ensure timely resolution of patient and staff needs.
   • Implement and maintain protocols for handling urgent and non-urgent service calls.

3. Team Leadership and Development:

   • Provide leadership, guidance, and mentorship to the transport and service response teams.
   • Conduct performance evaluations and implement professional development plans.
   • Foster a collaborative and supportive work environment to promote team cohesion and morale.

4. Quality Assurance and Compliance:

   • Ensure compliance with hospital policies, procedures, and regulatory requirements related to patient transport and service response.
   • Monitor service quality and implement improvements based on feedback and performance metrics.
   • Conduct regular audits and assessments to maintain high standards of service delivery.

5. Communication and Collaboration:

   • Serve as a liaison between the transport/service response team and other hospital departments.
   • Collaborate with nursing, clinical staff, and administrative teams to streamline patient flow and enhance communication channels.
   • Participate in hospital committees and meetings related to patient transport and service response initiatives.

Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.