Job Description

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Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

If you have extensive management experience in a healthcare environment- you are encouraged to apply now!

Sodexo is seeking for Patient Experience Manager 2 at Virginia Hospital Center in Arlington, VA . VHC Health is a 453-bed not-for-profit teaching facility and designated as a Magnet® hospital by the American Nurses Credentialing Center and a proud member of the Mayo Clinic Care Network – a national network of independent healthcare organizations.

The Patient Experience Manager 2 will interface with other healthcare professionals to improve the patient experience. This is a fantastic opportunity for a highly passionate, experienced and customer service driven individual. You thrive in a fast paced environment. You enjoy critical thinking and are a natural problem solver. This represents a unique opportunity for someone who is hands on in driving results to join a growing health care organization. Successful candidates will have a proven track record in exceeding customer expectations and have demonstrated excellent communication skills. The ability to interact and lead a diverse work force is required. Proficiency in Microsoft Office is essential.

Responsibilities will also include:

  • Rounding with existing patients, families, and Nursing personnel
  • Collaboration with hospital clinical and administrative leadership
  • Collecting, organizing, and trending data
  • Communicating findings with both Nutrition Services and interdisciplinary teams
  • Networking with other hospitals to identify best practices
  • Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
  • Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
  • Identifying and implementing process improvement initiatives to increase patient satisfaction
  • Ensuring food safety and sanitation compliance
  • Oversee patient tray line to ensure meal accuracy

Reporting to the General Manager, the ideal candidate will:

  • Work closely with the Clinical Nutrition
  • Act as the liaison between the dietitians, nurse managers
  • Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
  • Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
  • Demonstrate excellent communication and customer service skills

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?
At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement: Bachelor’s degree or equivalent experience
Basic Functional Experience: 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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