Job Description

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Sodexo is seeking an experienced Patient Experience Manager 2 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . This position will have the expectation of being able to work in all three listed locations Christiana Newark, Christiana Wilmington, Christiana Elkton MD.

Successful candidates will have a proven track record in the hospitality industry and be able to develop strategies to deliver an exceptional dining experience to patients in an hospital setting. This position will collaborate with 3 ambassadors as part of the patient experience team.

Responsibilities will also include:

  • Rounding with existing patients, families, and Nursing personnel
  • Collaboration with hospital clinical and administrative leadership
  • Collecting, organizing, and trending data
  • Communicating findings with both Nutrition Services and interdisciplinary teams
  • Networking with other hospitals to identify best practices
  • Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
  • Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
  • Identifying and implementing process improvement initiatives to increase patient satisfaction
  • Ensuring food safety and sanitation compliance
  • Oversee patient tray line to ensure meal accuracy

Reporting to the General Manager, the ideal candidate will:

  • Work closely with the Clinical Nutrition
  • Act as the liaison between the dietitians, nurse managers
  • Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
  • Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
  • Demonstrate excellent communication and customer service skills

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Employees who work at Christiana Health System are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement: Bachelor’s degree or equivalent experience
Basic Functional Experience: 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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