Patient Services Manager 2
Job Description
Role Overview
Lead Patient Dining Excellence at a 425-Bed Acute Care Hospital
Sodexo is seeking a Patient Services Manager 2 to join the team at Crouse Health, a 425-bed acute care hospital located in Syracuse, NY.
This highly visible leadership role will oversee patient dining operations through Sodexo’s "At Your Request®" (AYR) bedside dining program while supporting retail dining services within the hospital’s “EAT” branded retail program. The Patient Services Manager will lead and develop a team of approximately 20 union employees, ensuring exceptional patient satisfaction, operational efficiency, and service excellence.
The ideal candidate will bring strong customer service leadership, union workforce management experience, and a passion for patient-centered hospitality.
This position works Monday–Friday from 12:30 PM – 9:00 PM, with every 3rd weekend (hours may vary based on the needs of the business).
Why Join Sodexo?
At Sodexo, we believe that food plays an important role in healing and patient experience. As a Patient Services Manager at Crouse Health, you will have the opportunity to positively impact patients every day while leading a dedicated team focused on hospitality, quality, and service excellence.
What You'll Do
As the Patient Services Manager, you will play a key role in delivering an outstanding patient dining experience while supporting operational excellence across nutrition services.
Key responsibilities include:
Oversee daily operations of the At Your Request® patient dining program, including trayline execution and meal delivery
Lead, mentor, and develop a team of approximately 20 union frontline employees
Manage staff scheduling and labor coverage in a fast-paced healthcare environment
Serve as the primary liaison between nursing units, clinical teams, and food service operations
Interact with patients and families to ensure satisfaction and resolve service concerns
Monitor and analyze patient satisfaction metrics and implement service improvement initiatives
Implement performance improvement and quality assurance programs to elevate nutrition services
Ensure compliance with Sodexo policies, HACCP standards, and regulatory requirements
Serve as the onsite expert for patient dining and ordering systems, including HealthTouch software
Support food quality oversight, production coordination, and inventory/ordering processes
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
The ideal candidate will bring strong leadership skills and healthcare foodservice experience.
Preferred qualifications include:
Prior experience leading and directing a patient delivery or bedside dining program
Experience managing teams in a unionized environment
Strong background in customer service and patient satisfaction
Experience scheduling and supervising frontline staff
Familiarity with HealthTouch nutrition software
Knowledge of regulatory standards including Joint Commission (JCAHO) and CMS
Strong organizational, project management, and communication skills
Ability to manage multiple priorities in a fast-paced hospital environment
Passion for delivering a high level of hospitality and service excellence
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.