Job Description

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A passion for helping people and attention to detail are the hallmarks of your success. Join a team where your leadership can make a difference.

Sodexo is seeking a dynamic Patient Services Manager 2 for Medstar Georgetown University Hospital located in Washington, DC. MedStar Georgetown University Hospital is committed to creating an environment of personalized care focused on the unique needs of our patients. Our physicians—many of them fellowship-trained—are nationally and internationally renowned for their expertise, as well as for their innovative approaches from diagnosis to treatments.

The Patient Service Manager 2 will oversee a team of 60.Training and onboarding of new employees will be a function of this role with the focus being geared towards patient services. The successful candidate will be a highly-motivated, self-starter, previous management experience a plus.

This would be a support role to the Patient Service Manager 2.

Attention to detail and great Customer Service is a must. You must be able to work on the floor for long periods of time, this is not an office position. A background in tray line will be a plus and being comfortable in a patient care setting. There will be direct patient contact.

Responsibilities will also include:

  • Rounding with existing patients, families, and Nursing personnel
  • Collaboration with hospital clinical and administrative leadership
  • Collecting, organizing, and trending data
  • Communicating findings with both Nutrition Services and interdisciplinary teams
  • Networking with other hospitals to identify best practices

Reporting to the General Manager, the ideal candidate will:

  • Be responsible for informing patients about our Patient Transport program
  • Work closely with the Clinical Nutrition, Environmental Service and Transport Service teams on quality improvement initiatives
  • Act as the liaison between the dietitians, nurse managers, ES managers and other ancillary staff
  • Work with the other Sodexo Managers with the goal of enhancing the patient experience
  • Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
  • Demonstrate excellent communication and customer service skills

Learn more about Medstar Georgetown University Hospital Here

Is this opportunity right for you? We are looking for candidates who have:

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • knowledge of nutrition and specialized diets;
  • experience with oversight of diet offices; and/or
  • strong management skills, preferably in health care

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?
We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:
At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

Employees who work at MedStar Washington Hospital Center are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.


What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.


Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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