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Sodexo Healthcare is seeking a Retail Manager 3 at Cincinnati Children's Hospital, located in Cincinnati Ohio. Cincinnati Children's is a large children's hospital with 500+ beds and more than 13,000 employees.

The Primary Shift for this position is 5:00am to 2:00pm.

The Retail Manager 3 will oversee the main campus retail outlet and will drive retail standards and customer satisfaction. The position will report to the Retail Operations Manager and have approximately 25 direct report staff. The ideal candidate will be an experienced food service leader who demonstrates an excellent customer focus and exceptional process and systems skills. Previous experience in a healthcare environment is a plus.

The Hospital is ranked third among all Honor Roll hospitals in the 2016 U.S. News & World Report survey of best children's hospitals.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
Key Duties
- Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
- Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
- Manages cash handling protocols & control procedures according to Sodexo policies.
- Maintains client satisfaction for food quality & customer service.
- Accountable for the execution of service quality by maintaining the highest level of delivery.
- Supervises day-to-day work activities of food service workers, supervisors & managers.

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.