Retail Manager 2
Job Description
Role Overview
Sodexo is seeking an experienced Retail Manager 2 to support retail food operations at UMass Memorial HealthAlliance in Leominster, Massachusetts. This community-based hospital is part of the UMass Memorial Health system and is committed to exceptional patient, visitor, and employee experiences.
In this role, you’ll oversee hospital retail dining operations while playing a key role in Sodexo’s “Growing Places” partnership, an innovative program that connects hospitals with local, minority‑owned, and small business food vendors. As Retail Manager 2, you will serve as a liaison between the hospital and external Growing Places partners, helping onboard and support new vendors while ensuring seamless day-to-day operations.
This position is ideal for restaurant general managers, café managers, or multi‑unit retail leaders looking to transition into healthcare food service—offering stable hours, no late nights, and a collaborative, team‑first management culture.
What You'll Do
- Lead and oversee daily retail food service operations, ensuring high standards for food quality, service, safety, and cleanliness
- Manage, train, and develop frontline team members using a people‑first, team‑focused leadership approach
- Serve as the primary liaison for the Growing Places partnership, working directly with potential and current external vendors to support onboarding, communication, and operational alignment between vendors and the hospital
- Collaborate with hospital stakeholders and Growing Places partners to deliver a cohesive and positive dining experience
- Drive customer satisfaction through visible leadership, consistent service standards, and proactive problem solving
- Monitor financial performance including sales, labor, food costs, and inventory
- Ensure compliance with all Sodexo, client, food safety, and regulatory standards
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Proven leadership experience in restaurant, café, or retail food service management
- Strong people‑management skills with a team‑first, coaching‑oriented leadership style
- Customer‑focused mindset with the ability to thrive in a fast‑paced service environment
- Strong communication skills and comfort working with external partners and vendors
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year