Senior Manager, Training Premium Experience and Hospitality

Sodexo Live! Airport Lounges, North America is seeking a Service and Training Director of Premium Experiences supporting our portfolio of exclusive first-class lounges. You will be responsible for developing and facilitating training for all lounges.

This manager will be a hands-on leader, and have the flexibility to travel (approximately 80%) across the country, as needed. Developing training guidelines and implementation, creating and executing standard operating procedures, with a luxury focus.

About the job

Join a high-impact team focused on shaping how learning and performance strategies come to life across the organization. In this role, you’ll blend innovation, analytics, and leadership to drive development experiences that elevate people and business outcomes. You'll play a pivotal role in aligning learning strategy with real-world results—from operations to the C-suite.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range: $100130  - $129580 

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s in it for you

• Shape the future of talent development by leading programs that directly influence business performance.
• Use data to tell powerful stories, guiding learning investments and proving measurable impact.
• Collaborate with senior leaders and cross-functional teams to bring smart, scalable solutions to life.
• Coach and develop a high-performing team in a culture that values curiosity and continuous growth.
• Gain exposure to executive learning experiences, coaching leaders and influencing strategic development.
• Leverage cutting-edge tools, platforms, and analytics to deliver best-in-class learning experiences.
• Thrive in a dynamic, fast-paced environment where innovation and improvement are always on the agenda.

What you’ll bring 

• Proven experience designing and delivering learning and performance solutions that align with business goals.
• Strong analytical mindset with the ability to interpret data, measure impact, and guide strategic decisions.
• Demonstrated success in managing cross-functional teams, fostering collaboration, and driving results.
• Excellent time management, planning, and prioritization skills to lead multiple high- impact initiatives.
• Deep understanding of talent development, budgeting, and solution-oriented thinking in a fast-paced environment.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 5 years
• Related Experience: 3 years

What we offer 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: 

• Medical, Dental, Vision Care and Wellness Programs 

• 401(k) Plan with Matching Contributions 

• Paid Time Off and Company Holidays 

• Career Growth Opportunities and Tuition Reimbursement 

More extensive information is provided to new employees upon hire.

Who we are 

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.