Job Description

Returning UsersLog Back InUnit Description

Sodexo has a new opportunity for a Vice President, Facilities Management Support Services role for North America.

This is a remote position and the ideal candidate will reside on the East Coast. Expected travel ~25%

Sodexo has established a framework of key processes and services that set how the business is managed and delivered. Through these key programs, processes, technology, and services, we establish best practices, standardize across the company, and support business efficiency - enabling growth.

The VP, FM Support Services is responsible for designing/adapting the process (from global standards if necessary), to lead the deployment program via regionally distributed Subject Matter Experts. They provide support, monitor deployment progress, and systemically improve the process by gathering internal feedback and by monitoring market changes.

The VP, FM Support Services represents North America with Global FM Services for the disciplines of technical services, soft services, FM technologies, and FM enablement’s, such as energy, sustainability, and construction. They provide strategic leadership for key identified FM functions with a focus on soft services elements (Grounds, Custodial and other Front of House services), energy management, project management, construction services and technology & digital. The role also provides support to Segment and Global initiatives of asset management, engineering, technical standards FM Frameworks.

They also provide regional strategic leadership of the hard/soft FM costing function, FM data/technology governance and management, and IFM technology platform user functionality development.

Reporting to the SVP, NorAm Tech & Services, the successful candidate will:

  • Be responsible for the Regional FM Service Platform teams and members of Tech & Services Platforms Leadership Team.
  • Converge the strategic, regional leadership of cross-segment support of technical services, soft services, asset management, energy, construction, project management, FM technologies and engineering functions.
  • Lead the strategic management of the Regional Technical Services platform development, deployment and related activity from Global Tech & Services into Region Tech & Services, and Region Tech & Services into country/operating segment providing the framework under which initiatives and projects are planned and executed, helping to ensure they are delivered to a consistently high standard, on time and within budget.
  • Define, execute and own the holistic cross-segment FM platform deployment methodology/frameworks with a focus on the industrialization of our deployment processes.
  • Lead the preparation of project initiation, execution, and project closure in relation to all FM Services platform cross-segment support activities and ensure that all stakeholders are engaged, underpinned by an appropriate RACI.
  • Articulate and inform the Go/No Go process underpinning all FM Services platform related initiatives and projects, underpinned by a detailed state of readiness assessment of both the deploying and receiving entities.
  • Pro-actively review the use of tools, systems, methods, and standards to support the business implementation, in line with business policy.
  • Proactively manage/mitigate/escalate risks and issues that may jeopardize successful execution of projects, initiatives, and activities within the scope of the role.
  • Communicate project status and escalate issues that cannot be resolved in a timely manner to the SVP North America Tech & Services .
  • Anticipate/monitor project deviations and be responsible for highlighting the requirement to take corrective action.
  • Work collaboratively, with global, region, country/segment stakeholders as well as Segment technical services functional heads and build strong sustainable relationships to manage and drive change.
  • Be responsible for staff hiring, training and development; including performance reviews for all direct reports.
  • Ensure that there is a consistent and standardized approach to the deployment of all cross-segment Technical, Energy, Construction, Project Management & Soft Services Frameworks related initiatives.
  • Ensure the development, communication and implementation of the FM Services platform related deployment activity and change on a global, regional, and country level are delivered to agreed success parameters, ensuring any issues are appropriately addressed and captured by the Regional Head of Implementation and Change.
  • Ensure that all collateral within the scope and remit of the role is compliant with all legal, health & safety, and data governance regulations, as well as Sodexo and customer/client policies and procedures.
  • Ensure that all documentation and data associated with the role are appropriately stored and maintained and available for systematic analysis and review.
  • Work with the functional leads to ensure that the right solutions/initiatives have been identified and developed to reinforce the regional FM strategy and successful stabilization.
  • Monitor and provide consolidated reporting upon the progress of all in-scope strategic and deployment activity on a global, regional, and country/operating segment basis.
  • Work alongside the finance management team, supporting the Regional RM to ensure that we are tracking the cost and business impact of all cross-segment strategic/deployment/functional initiatives in scope of the role with the aim of ensuring that they all achieve their planned return on investment.

Is this opportunity right for you? We are looking for candidates who have:

  • Facilities Management leadership experience in either developmental, operational or deployment related roles (Regional or NorAm scope)
  • Must have strong background in regulatory compliance and regulatory management
  • Must have relevant operational experience, running and coordinating FM business
  • Highly influential strategic thinker
  • Able to understand the complexities of developing, communicating and deployment strategic intent.
  • Excellent experience with large, complex projects and business transformations
  • Good leadership skills with the ability to lead a Regional team of indirect reports.
  • Good experience in working in a complex business environment handling uncertainty and challenges
  • Excellent team organization and coordination skills
  • Highly organized and responsive, with ability to deliver under pressure.
  • High levels of computer literacy – Proprietary project management software; Microsoft Office, especially Excel, PowerPoint, and Outlook.
  • Excellent influencing and communications skills
  • Ability to work openly and collaboratively.
  • Strong attention to detail
  • Expert knowledge of techniques for planning, monitoring, and controlling programs, including risk management, budget, and resource allocation procedures

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day.

At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts.

Not the job for you?
At Sodexo, we offer executive careers that lead our business in Corporate, Schools, Universities, Government and Agencies, Healthcare, Personal and Home Health Services, Senior Living, Sports and Leisure, and Benefits and Reward Services. Positions are located across the United States. Continue your search for Executive positions.


What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.


Qualifications & Requirements

Basic Education Requirement: Bachelor’s degree or equivalent experience
Basic Management Experience: 10 years
Basic Functional Experience: 10 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online